What we do, how we do it and how it works. Do you have a question that has not been answered? No problem! Shoot us a text, email or give us a call and we will be happy to help!
What qualifications do cat sitters have?
Cat sitters differ in the amount and type of animal experience they have. Experience is often contingent upon their length of time in business.
Why should I use a cat sitter?
Hiring a professional cat sitter is a fantastic option as your furry friends will be cared for in the comforts of their familiar surroundings.
What are the benefits of hiring a professional cat sitter?
By hiring a professional cat sitter you can be confident that your cat’s needs are met on a daily basis.
When should I use cat sitting services?
Our services are ideally suited for situations which prevent you from giving your full attention to the care of your cat(s) such as vacations, business trips or extended hospital stays.
Are cat sitters safe?
Enlisting the services of Cat Nanny Victoria is a very safe choice. We have many happy clients and stellar references.
Are cat sitters trustworthy?
Careful scrutiny and verification of references will assist you in evaluating a cat sitters’ trustworthiness. Cat Nanny Victoria has established trustworthy relationships with many clients and local Veterinarians.
What do I do with my cat when I go on vacation?
Hire us to visit your Pride in your home. We will also water your plants, retrieve your mail and ensure your house and its’ contents are safe.
Should I board my cat or use a cat sitter?
Cats are solitary animals often preferring their own company to that of others. As many can attest, cats can be somewhat resistant to change as they are very independent individuals. Care that takes place in a home environment provides stability of familiar smells and surroundings and is ideal.
Why should I choose a professional cat sitter over a neighbour?
Asking a neighbour to care for your kitty can work well but is not without potential drawbacks. Your neighbour may forget or not do things exactly as you like. This can create an awkward situation as it is difficult to give your neighbour negative feedback especially if you feel obligated to return the favour. A reputable cat sitter instils confidence as you can be assured the job will be done right.
What areas does Cat Nanny Victoria service?
Areas of coverage include Cordova Bay, University Heights, Saanich, Uplands, Oak Bay, Fairfield and Gonzales, Rockland, Fernwood and Cook St. Villages, James Bay, Downtown, Village Old Town, Harris Green, Uptown, Esquimalt and Burnside George.
How long has Cat Nanny Victoria been in business?
Cat Nanny Victoria has been in business since the beginning of 2017. Previously we operated Pet Nanny Yaletown (2014-2016) and successfully helped cat and dog clients in the Yaletown neighbourhood of Vancouver, BC.
Do you have references or testimonials?
We have fabulous references and testimonials! Our clients have given us stellar reviews on Google and Yelp. We are consistently ranked #1 in Yelp’s “10 Best Pet Sitters in Victoria” list.
What are your qualifications?
Valid Pet CPR . Four years (and counting) of experience professionally caring for cats with fabulous recommendations. Decades of personal experience with numerous cats. Always learning!
How do we contact Cat Nanny Victoria?
We can be reached via phone, text, email or by completion of the "Contact Us" form on this website.
When will Cat Nanny Victoria respond when we contact you?
We pride ourselves in fast professional replies to all requests. Our goal is to respond immediately.
Do you have experience in caring for cats with special needs?
Yes. We are able to administer pills and liquid medications, transdermal medications and subcutaneous fluids at no extra charge to you.
Do you have experience in caring for fractious cats?
Yes. Lots!!! Cats that are irritable or difficult to control are not only challenging for pet parent(s) but present additional concerns when searching for appropriate care. This type of feline is an ideal candidate for in your home visits versus staying in a multi-animal environment. Familiar surroundings and one on one attention of an experienced cat sitter are calming. While operating Pet Nanny Yaletown (2014-2016) we earned a reputation amongst Veterinarians and clients for our successes. We are very experienced in caring for a variety of cats and personality types.
Who will provide Cat Nanny Victoria petcare?
We do not subcontract or hire others to care for your cat. We will provide the entire care for your cat.
Where do the cat visits occur?
We always visit your cat(s) in your home.
Do you offer overnight visits either in my home or in yours?
No. We do not currently offer overnight pet care.
Can you board your cat in our home?
No. We do not currently offer this service as we do not have boarding facilities.
Do you provide house sitting?
We check on the safety and integrity of your home when we visit your cat(s).
Yes. Any and all information you share with us is confidential and will not be shared with anyone except in the case of an emergency.
How does cat sitting work?
Cat Nanny Victoria sitting services involves nine steps.
What does a 30 minute or 60 minute visit include?
Each visit includes feeding, litter cleaning, administering medications (if needed,) lots of play, love and attention. We also water house plants and collect your mail and papers.
How much does cat sitting cost?
Our 30 minutes visits cost $20.00. Our 60 minute visits cost $30.00. If you would like alternative visit durations we can give you a quote. GST is not charged currently.
Do you include any additional services in the sitting fee?
We collect your mail and water your house plants. This past summer we included a quick garden sprinkle when temperatures were high and outdoor plants were dry.
Do you charge for travel time?
We do not charge for travel time or transportation when clients are located within our service area.
Besides the cost of visits are there any other costs I am responsible for?
You are responsible for any additional costs that may arise during our care. Examples of additional costs include the purchase of food, litter, medication and emergency Veterinarian costs. You will be informed of any costs before incurred unless there is an emergency and we cannot contact you.
Do you require a deposit before visits begin?
No. You trust us to provide quality animal care and keep your home secure during visits. We trust you to pay us when you return.
Do you charge GST?
No. We are not required to collect GST at this time.
What is your cancelation policy?
All cancellations must be forwarded to us in writing. You will not be charged for cancellations made at least 48 hours prior to the date of care. You will be charged a fee of 25% of the total cost for the days of care originally stipulated if cancellations are made less than 48 hours prior. GST is not currently charged on any cancellation.
When do we pay you?
Full payment is due upon completion of our visit(s).
Do you currently accept Credit Cards, Apple Pay or Pay Pal?
How much notice do you need for booking?
Advance notice is preferred. However we successfully accommodate last minute requests consistently. We pride ourselves in our flexibility to accommodate your schedule whether it is planned in advance or required at the last minute!
Is it possible to schedule home visits every second day?
We do not offer visits every second day. We believe cats experience a greater sense of well-being when they have fresh food, clean litter and human company daily.
Do you meet my cat (s) before you visit?
Absolutely! You need to schedule an Complimentary Meet and Greet with us. It is during this visit that we get to know you and your cat(s) and you get to know us. This meeting takes 30-45 minutes and is complimentary.
How do we book a Complimentary Meet and Greet?
Submit your request via our website contact form, phone call, text or email message. Once you contact us we will contact you to arrange a convenient time to meet.
What information does Cat Nanny Victoria need from me during the Complimentary Meet and Greet?
Provide a summary of any medical conditions and medications required for your animal(s). Have contact information for your Veterinarian available. Create a list of at least 2 emergency contacts (other than yourself) including their names and contact information.
Can we have visits of different durations and frequencies during our time away?
We design a custom care plan for you and your cat(s) during our Complimentary Meet and Greet. You may have certain days that you require one 60 minute visit and another day when you need two 30 minute visits. We will help you with whatever you need. You can also specify the time of day the visits occur. Keep in mind we do not visit every second day.
How much time does the Complimentary Meet and Greet take?
This meeting will take approximately 30-45 minutes.
What to expect during the Complimentary Meet and Greet.
We meet yourself and your kitty(s), record care details, create a custom care plan for you, familiarize ourselves with your cat’s routine and your house and get your keys.
Do you provide feedback after visits?
We send you a summary of our visits each day by your choice of text or email. We also send a professional quality photo of your pet(s) for you to enjoy and use as you wish. This way you are always informed and up to date!
Can we use the photographs you send?
Absolutely!! Use them however you want. Many of our clients love our photos and they are another way we like to add value to your Cat Nanny Victoria experience. Because we take the photos we own the rights to them. However, we will not use them commercially, publish them or use them on our website without your written consent. The only use for us is personal enjoyment.
Support 24 hours a day 7 days a week.
We are here for you! We understand that you may have concerns or questions when we are caring for your cat(s). Cat Nanny Victoria practices peace of mind pet care as we are available 24 hours a day 7 days a week to answer questions and offer support.
What happens in the case of emergency?
We will notify you immediately. In the case of a medical emergency we will oversee appropriate and timely care including taking your animal(s) to the Veterinarian of your choice during business hours or to the Central Victoria Veterinary Hospital during non-business hours. In the event of a household emergency during our visit you will also be contacted as soon as possible.
What Happens to Our House Keys When We Return?
We will promptly return them to you free of charge unless you indicate we can keep them on file for future visits. The benefit of keeping your keys on file is that we are better able to accommodate last minute travel or changes. If you travel frequently this is a great time saving option. All keys are labelled with your pets name to preserve your security. We never label your keys with your address or last name!
What are the benefits of enlisting the services of Cat Nanny Victoria?
We always make sure:
- Your cat is fed according to their specific needs.
- Litters are cleared on a daily basis disposing waste according to your specific instructions.
- To observe behaviours making reference to behaviours uncharacteristic for your furry companion.
- To recognize signs of possible medical compromise initiating timely and appropriate response(s) including Veterinarians visits if necessary.
- To administer any necessary medications.
- Home visit frequency and duration are customized for you enabling your cat to stay in comfort and stability of home.
- We practice proper cleaning and handling practices including frequent hand washing and use of disposable gloves minimizing exposing your cat to possible illnesses from other animals we visit.
- To keep your home safe during our visits.
- To collect any mail and water plants if necessary.
- To provide reliable, dependable and trustworthy cat and home sitting.
Why should you hire Cat Nanny Victoria for your cat sitting needs?
We offer fully customizable professional cat sitting services in Victoria and surrounding areas.
- Highly rated.